Dental Aesthetics uses the information you give us through our website, mobile app, online payments, Facebook and Instagram lead forms, and direct enquiries to answer questions, arrange appointments and process payments. This policy explains the information we receive, how we use it and how to contact us about it.
Who we are
Dental Aesthetics is a dental practice in Lahore, Pakistan, with clinics in DHA Phase 3 Y Block, DHA Phase 4 Gold Crest Mall and DHA Raya Phase 6. For privacy enquiries, email talk@dentalaesthetics.pk or write to Dental Aesthetics, 187 Y Block, Phase 3, DHA, Lahore, Pakistan.
Information we receive
When you contact us or request an appointment, we may receive:
- Your name, phone number, email address and preferred way or time to be contacted.
- Your preferred clinic, appointment request and any message you choose to send us.
- A record of our communications with you, such as calls, messages and appointment confirmations.
- Payment confirmation details for online payments, such as the amount, date, transaction reference and the name linked to the payment. We do not receive or store your full card number.
- If you use our mobile app, the account details you provide or allow when you sign in with Google or Facebook, and the information you enter in the app.
- Basic technical information about use of our website, such as device or browser information and cookies, where these tools are enabled.
If you submit a Facebook or Instagram Instant Form, Meta supplies the details you choose to submit to Dental Aesthetics. Please do not enter medical or dental history in an advertising lead form. You can discuss clinical information privately with our team when arranging care or attending the clinic.
How we use your information
We use enquiry information to respond to you, discuss services you ask about, arrange or confirm appointments, follow up on your request and manage related administration. We may also use website information to maintain security and understand how the site is used. We do not use an appointment enquiry to send unrelated promotional messages unless you have chosen to receive them or otherwise asked us to contact you about offers.
Online payments
Some fees can be paid online through our website. Payments are processed by a third-party payment gateway that operates in Pakistan. You enter your card or account details on the gateway's secure payment page, and the gateway handles them under its own security rules and privacy policy. We do not see or store your full card number, expiry date or security code.
The gateway tells us whether the payment went through, the amount, the date, a transaction reference and the name linked to the payment. We use this to confirm your appointment, issue receipts, handle refunds and keep accounting records. If you ask for a refund, we return it to the account that was used to pay, in the name of the person who paid, as set out in our Refund and Cancellation Policy.
Our mobile app
If you use the Dental Aesthetics mobile app, you can sign in with Google or Facebook. When you do, Google or Facebook shares with us the basic details you allow, such as your name and email address. We also receive the information you enter in the app, such as appointment requests and contact details. We use it to create and run your account, show and manage your appointments, and contact you about them. Google and Facebook handle your data under their own privacy policies. Payments are made on our website, not inside the app. You can delete your account at any time, as explained under "Deleting your information and account" below.
Who may receive your information
Members of the Dental Aesthetics team who handle enquiries and appointments may access the information they need for that work. Providers that support our website, messaging, appointment management, online payments or advertising may process information on our behalf. This includes the payment gateway, which processes payment details under its own terms and privacy policy. If you use a Meta Instant Form, Meta also processes information under its own terms and privacy policy. We may disclose information when required by law or to protect people and our services. We do not sell personal information submitted for an appointment enquiry.
How long we keep information
We keep enquiry and appointment information for as long as reasonably needed to respond to you and manage the visit. We may keep it longer where needed for patient care, record keeping, a legal obligation or a dispute. When information is no longer needed, we delete it or remove details that identify you, subject to our record keeping needs. Payment and refund records are kept for as long as needed for accounting, tax and dispute purposes.
Security and processing locations
We take reasonable steps to limit access to personal information and protect it from unauthorised use or disclosure. No website, electronic message or storage system can be guaranteed completely secure. Some digital service providers, including social media platforms, may process information outside Pakistan under their own arrangements.
Cookies and other website tools
Our website may use cookies or similar tools to operate the site and, where enabled, understand visits or measure advertising. Your browser settings may let you block or delete cookies, although some site functions may then work differently. If we add or change analytics or advertising tools, we will update this policy as needed.
Your choices and requests
You may contact us to ask what information we hold about your enquiry, request a correction or deletion, or tell us not to send promotional messages. We will review your request and respond according to the circumstances and any applicable record keeping requirements. Contact talk@dentalaesthetics.pk and include enough information for us to identify your enquiry. Please avoid emailing sensitive health details unless necessary.
Deleting your information and account
You can ask us to delete your account and personal information at any time.
In the app: open Profile > Settings > Delete Account and confirm. Your account and the personal details linked to it are removed.
By email: write to talk@dentalaesthetics.pk with the subject "Data Deletion Request". Send it from the email address linked to your account, or include your registered phone number. Include your full name, and say whether you signed in with Facebook or Google. We may ask you a question to confirm it is you before we act.
We aim to complete deletion within 30 days and will confirm by email when it is done.
Some records cannot be deleted straight away, such as clinical records needed for patient care or record keeping, and payment and accounting records we must keep for legal or tax reasons. We keep only what is needed and delete or anonymise the rest.
If you signed in with Facebook, you can also remove the Dental Aesthetics app from your Facebook account under Settings, then Apps and Websites. Removing the app there does not delete the information we already hold, so please also send us a deletion request.
Changes to this policy
We may update this policy when our services or information practices change. The date at the top of this page shows when it was last updated.
Contact
Dental Aesthetics
Email: talk@dentalaesthetics.pk
Address: 187 Y Block, Phase 3, DHA, Lahore, Pakistan
Website: www.dentalaesthetics.pk
