This policy explains how cancellations and refunds work for payments made to Dental Aesthetics through our website. It forms part of our Terms and Conditions.
What this policy covers
It applies to payments you make online, such as consultation fees and advance booking payments. Payments are made through a secure third-party payment gateway that operates in Pakistan.
Cancelling or rescheduling an appointment
| When you tell us | What happens |
|---|---|
| More than 24 hours before the appointment | Full refund of the online payment, or a free change of date, whichever you prefer |
| Less than 24 hours before the appointment | One free change of date. The online payment is not refunded. |
| You do not attend and do not tell us (no-show) | No refund and no credit. The payment is not carried over to another appointment. |
To cancel or reschedule, call your clinic or email talk@dentalaesthetics.pk with your name, phone number and appointment date.
If we cancel or reschedule
If we have to cancel your appointment, for example because the dentist is unavailable, you can choose a new date at no cost or receive a full refund of what you paid for that appointment.
Treatment and advance payments
- Treatment is paid for at the clinic under the treatment plan agreed with you, so treatment fees fall outside this online refund policy.
- If you attend, a consultation fee or advance booking payment made online is adjusted against your bill at the clinic.
- Fees for treatment already carried out are not refundable.
- Items made specially for you, such as aligners, crowns, veneers or other lab work, cannot be refunded once the lab has started making them.
- Results vary between patients, so a refund is not given because the outcome differs from what you expected. If you are unhappy with the care you received, please tell us and we will review it with you.
How to request a refund
Email talk@dentalaesthetics.pk within 7 days of the payment or of the cancelled appointment. Please include:
- Your full name and phone number
- The appointment date and clinic
- The amount, the payment date and the transaction reference
We will review your request and reply within 3 working days.
How refunds are paid
Approved refunds are returned to the same bank account or card that was used to make the payment, in the name of the person who paid. We do not refund in cash, and we cannot send a refund to a different account or to another person's account.
We start the refund within 3 working days of approval. It normally reaches your account within 7 to 10 working days, depending on your bank and the payment gateway.
Duplicate or failed payments
If you were charged twice for the same appointment, we will refund the extra payment in full to the same account. If a payment failed but money was deducted from your account, it is normally returned by your bank or the gateway automatically. If it is not returned, contact us with the transaction reference and we will follow it up.
Questions
Dental Aesthetics
Email: talk@dentalaesthetics.pk
Address: 187 Y Block, Phase 3, DHA, Lahore, Pakistan
Website: www.dentalaesthetics.pk
